Cancellations more than 1 month prior to departure are subject to a $150-00 admin fee.
Cancellations made between 30 – 14 days prior to departure are subject to loss of the total booking fee (deposit).
Cancellations made between 14 days – 7 days prior to departure (low season) are subject to loss of 50% the total Vehicle Hire Charges for the booked period.
Cancellations made between 14 days – 7 days prior to departure (high season – School holidays (Eastern States), Easter, Christmas, New Year) are subject to loss of the total Vehicle Hire Charges for the booked period.
Cancellations made less than 1 week (7 days) prior to departure are subject to loss of the total Vehicle Hire Charges for the booked period.
A full deposit refund will be given if we cannot accommodate a booking due to unforeseen circumstances, such as extreme weather events .. etc.
COVID-19 CANCELLATION POLICY
If Covid-19 affects your travels during the peak periods: December/January, April (Easter), June/July and September, you will be given a credit voucher that is valid for 12 months, to use at a later date. There will be no refunds.
We are not unreasonable but please keep in mind that we reserved a vehicle for you which could have been hired out to someone else.